Privacy Policy

Privacy Policy

This Privacy Policy describes how BlueBird Counseling ("BlueBird," "we," "us," or "our") collects, uses, and shares personal information when you use our website or engage with our services. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

• Personal Information: When you visit our website or engage with our services, we may collect personal information you provide, including your name, address, email address, password, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

• Non-personal Information: We also collect non-personal information, such as your Internet Protocol (IP) address, login information, computer and connection information, purchase history, session information (including page response times, length of visits to certain pages, page interaction information), and methods used to browse away from the page.

How We Use Your Information:

We use the collected information for the following purposes:

1. To provide and operate our services.

2. To offer ongoing customer assistance and technical support.

3. To communicate with you, including sending service-related notices and promotional messages.

4. To generate aggregated statistical data and other non-personal information for analysis and improvement of our services.

5. To comply with applicable laws and regulations.

Data Storage and Security:

Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications, all of which are secured behind firewalls.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This ensures the secure handling of credit card information.

Contacting You:

We may contact you regarding your account, troubleshooting issues, resolving disputes, collecting fees, or sending updates about our company. We may use various communication channels, including email, telephone, text messages, and postal mail.

Your Rights:

If you wish to access, correct, amend, or delete any personal information we hold about you, or if you no longer want us to process your data, please contact us using the information provided below.

Changes to This Policy:

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will be effective immediately upon posting on the website. We will notify you of material changes to this policy to ensure awareness of how we collect, use, and disclose information.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our practices, or if you would like to exercise your rights regarding your personal information, please contact us at shelleycramptonlpc@gmail.com or by mail at: 4245 Kemp Blvd. Wichita Falls, TX, 76308

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HIPAA Privacy Policy:

This Privacy Policy outlines the practices of Dr. Shelley Crampton ("Counselor," "we," "us," or "our") regarding the collection, use, and protection of protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.

1. Collection of Protected Health Information (PHI):

As a counselor, we collect PHI from clients to provide counseling services and facilitate treatment. PHI may include, but is not limited to, information about your past, present, or future physical or mental health or condition, treatment provided, and payment for healthcare services.

2. Use of Protected Health Information (PHI):

We use PHI solely for the purpose of providing counseling services, treatment, and coordinating healthcare operations. PHI may be used for activities such as scheduling appointments, billing, and quality improvement initiatives.

3. Disclosure of Protected Health Information (PHI):

We may disclose PHI only as permitted or required by HIPAA and applicable state laws. Disclosures may include sharing PHI with other healthcare providers involved in your treatment, billing entities, and as required by law (e.g., reporting suspected abuse or neglect).

4. Safeguarding Protected Health Information (PHI):

We maintain administrative, physical, and technical safeguards to protect the confidentiality and security of PHI. Access to PHI is restricted to authorized individuals who require the information to perform their job duties. We implement measures such as encryption, access controls, and regular security assessments to safeguard PHI.

5. Client Rights Regarding Protected Health Information (PHI):

You have certain rights regarding your PHI under HIPAA, including the right to:

• Access and obtain a copy of your PHI.

• Request amendments to your PHI if you believe it is inaccurate or incomplete.

• Request restrictions on the use and disclosure of your PHI.

• Receive an accounting of disclosures of your PHI.

• Request confidential communication of your PHI.

6. Breach Notification:

In the event of a breach of unsecured PHI, we will notify affected individuals in accordance with HIPAA requirements. Notifications will include information about the nature of the breach, steps taken to mitigate harm, and resources available to individuals affected by the breach.

7. Changes to This Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website or providing notice to clients. We encourage you to review this Privacy Policy periodically for updates.

8. Contact Information:

If you have questions or concerns about this Privacy Policy or the handling of your PHI, please contact us at shelleycramptonlpc@gmail.com

Effective Date: 3/19/24

Last Updated: 3/19/24

By receiving counseling services from us, you acknowledge and consent to the collection, use, and disclosure of your PHI as described in this Privacy Policy and as permitted by HIPAA.